2023-2024 — RBC
Unifiing Onboarding Across Siloed Platforms
Business clients were migrating from another bank but they faced three complex platforms and complex multi-steps setups. I streamlined the process, clarified the steps, and transformed confusing form into an intuitive, guided flow.
2020 — Shopify
Helping merchants survive the pandemic with gift cards
Improved gift card management experience in the admin to help merchant increase cash flow during the pandemic and alleviate Shopify’s customer support.
2018 — TELUS
Improving agent’s workflow in sending communications to customers
Enhance the agent’s experience to send emails, SMS or mails to customer to make their workflows more efficient.