Senior Product Designer with an ownership-driven approach and servant leadership mindset.
Specializing in discovery and building scalable experiences for complex industries
FINTECH • B2B
Scaling RBC’s $13.5B Acquisition through Unified Onboarding
Redesigned the post-acquisition experience for thousands of HSBC business clients, reducing support load and friction in high-value enterprise migration.
E-COMMERCE • B2B
Rapid-Response Design: Increasing Shopify Merchant Cashflow
Streamlined the gift card issuance workflow during COVID-19, leading to a direct increase in merchant adoption and a significant drop in support tickets.
TELECOM • CRM
Cutting Post-Call Work to Reduce Customer Wait Times
Redesigned how agents summarize and send post-call communications by streamlining information capture and reuse, reducing time spent on follow-ups and helping customers move through the queue faster.
